Common inquiries that our customers often have about a product. Our FAQ section is designed to address these common questions proactively, helping users find the information they need quickly and easily without having to contact customer support.
To purchase an item on our website, simply add it to your cart and proceed to checkout. Enter your contact and shipping information, select a shipping method, and choose your preferred payment option. Review your order details, confirm the purchase, and complete the payment process. Once confirmed, you'll receive an email with your order details and tracking information. If you need assistance at any step, feel free to reach out to our customer support team.
Our operations are centered in Johannesburg, South Africa, strategically positioned to serve clients both locally and nationwide. From our location in Johannesburg, we manage a comprehensive network that allows us to efficiently ship our products and services to customers across the entire nation.
Our lead time is generally 7-10 working days. If you have any specific deadlines or urgent requirements, please don't hesitate to communicate them with us, and we'll do our utmost to accommodate your needs.
Payment is processed through PayFast. When you're ready to make a purchase, simply select PayFast as your payment method during checkout. PayFast allows you to securely pay using various payment methods, including credit/debit cards, Instant EFT, and more. Once you complete the payment process, your transaction will be processed securely through PayFast's platform. If you have any specific questions about the payment process or need assistance, feel free to reach out to our customer support team.
We offer convenient door-to-door shipping through our trusted partners, The Courier Guy. Alternatively, you can opt for delivery to your nearest PostNet location for easy collection at your convenience.
All items are stainless steel unless otherwise stated. Our stainless steel range is durable, long wearing, affordable and resistant to tarnish. Stainless steel charms are hypoallergenic making them a great option for those with sensitive skin or metal allergies.
Our jewellery is made using glass beads, natural gemstones, 925 sterling silver, gold plated sterling silver or stainless steel. These are delicate designs, please wear and store them with care. Plating will last better if you remove your jewellery before you swim, sleep or shower. Fragrance and body lotion may cause discolouration.
